Heating & cooling · Benton & Washington counties
Heat Pump Repair & Installation in Springdale, AR
One outdoor unit heats the house in winter and cools it in summer. When it quits, we answer heat pump emergencies around the clock.
Chapter 01
When a heat pump stops doing its job
A heat pump fails in ways a furnace does not, so the symptoms are worth knowing. Cool air from the vents when the thermostat is set to heat. An outdoor unit buried in ice that never clears. Backup heat that seems to run all day. A system that heats one end of the house and ignores the other.
Most of these have a specific cause behind them: a reversing valve that has stopped switching modes, a defrost control that is not doing its job, a low refrigerant charge from a slow leak, or a failed fan motor or capacitor on the outdoor unit. Sitting and waiting rarely helps, because a heat pump running on backup heat in a cold snap is working much harder than it should.
New heat pump condenser on a black pad beside grey siding with a lawn in the foreground
Repair or replace, said plainly
We are available 24/7 for heat pump emergencies, and every call starts with a diagnosis on any make or model, however old. Then you get the options in plain words. If a part will honestly bring the system back, we say so and fix it. If the unit is old, keeps breaking, or has a failure that is not worth repeating, we say that too and show you why.
Replacement is sized to your house, not to the old unit's label. Heat pumps carry the whole job in winter, so the heat loss of the house, the ductwork they push air through and the outdoor unit's location all count. A new install gets a free estimate, a flat price agreed up front, and billing by the job, not the hour. Most installs are finished inside a day.
Call (479) 579-8860 any hour. Springdale, Rogers, Bentonville and Fayetteville are all inside our regular routes.
Chapter 03
What a defrost cycle looks like, and what to check
On a cold, damp day the outdoor coil frosts over. The heat pump runs a defrost cycle to melt it, which means steam rising off the unit and a short stretch of cooler air indoors. That is normal. A coil that stays iced for hours, or a defrost that never seems to end, is the sign to call.
Between visits, keep the filter clean, keep leaves, snow and mulch away from the outdoor unit, and make sure the drain at its base can run. A seasonal checkup before winter and again before summer catches the small faults, such as a weakening capacitor or a dirty coil, before they turn into a midnight breakdown.
5.0 stars across 96 Google reviews · Arkansas HVACR #0004524